Refund & Cancellation Policy

Key Timelines at a Glance

Order Cancellation

Before Dispatch: You may cancel your order at any time before it is dispatched. To cancel, contact us immediately at support@gardenianurseries.com or call us with your order number. A full refund will be processed within 4 business days.

After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may, however, initiate a return upon delivery as per our Return Policy below.

Return Policy

We accept returns within 2 days of delivery under the following conditions:

• The plant arrived damaged, dead, or significantly different from the description
• The wrong item was delivered
• The product is defective (pot cracked, soil bag torn, etc.)

Non-Returnable Items:

• Plants that have been repotted, pruned, or modified after delivery
• Minor natural variations in leaf shape, colour, or size (these are characteristics of living plants)
• Items damaged due to incorrect care after delivery
• Sale or clearance items marked as non-returnable at time of purchase

How to Raise a Return Request

1. Email support@gardenianurseries.com or fill the form on our Contact Us page within 2 days of delivery.
2. Include your Order ID, a clear description of the issue, and 2–3 photos clearly showing the problem.
3. Our team will review your request and respond within 24 hours with an approval or a request for more information.
4. If approved, our logistics partner will arrange a pickup from your address within 1–2 business days.
5. Once the item is received and inspected, your refund will be processed within 4 business days.

Refund Policy

Refunds are processed within 4 business days of our receiving and inspecting the returned item (or upon cancellation approval for pre-dispatch cancellations).

Refund Methods:

• Online Payments (Razorpay): Refund credited back to the original payment method — UPI, debit/credit card, or net banking — within 4 business days after processing. Your bank may take an additional 2–5 days to reflect the amount.
• Cash on Delivery Orders: Refunds for COD orders will be processed as a bank transfer (NEFT/IMPS) to a bank account you provide. Please share your account details when raising the return request.

Partial Refunds: In cases where only part of an order is returned, the refund will be for the returned items only. Shipping charges are non-refundable unless the return is due to our error.

Replacements

In some cases, instead of a refund, we may offer to replace the damaged or incorrect item. Replacements are subject to stock availability and will be dispatched within our standard delivery timelines of 2 business days.

You may choose between a replacement and a refund when raising your return request.

Disputes & Escalations

If you are unsatisfied with our resolution, you may escalate your concern to our Grievance Officer at grievance@gardenianurseries.com. We will respond to all escalations within 7 business days.

Disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana, India.